FAQ
Shipping
Which countries do you ship to?
We ship within Germany, the European Union and selected international destinations.
Further information regarding shipping costs, delivery times and available destinations can be found under Shipping & Returns.
How much does shipping cost?
Shipping costs depend on the destination country and are displayed at checkout.
Free shipping is available on orders over €300 within Germany, the European Union, Switzerland, the United Kingdom and Norway.
Further information can be found under Shipping & Returns.
Can shipping costs be viewed before placing an order?
Yes, the exact shipping costs are displayed during checkout before the order is completed.
How long does delivery take?
Delivery times depend on the destination country and selected shipping method.
Once an order has been shipped, a shipping confirmation including a tracking link will be sent by email.
Further information can be found under Shipping & Returns.
Will duties, taxes or customs fees apply to international orders?
Orders shipped outside the European Union may be subject to import duties, taxes and customs fees. These charges are determined by the destination country and are the responsibility of the recipient.
Further information can be found under Shipping & Returns.
How can an order be tracked?
Once an order has been shipped, a shipping confirmation including a tracking link will be sent by email. The tracking link can be used to monitor the delivery status at any time.
Returns & Exchanges
Within what period can items be returned?
Returns are accepted within 14 days of delivery.
Further information can be found under Shipping & Returns.
Who covers the cost of a return?
Return shipping costs are the responsibility of the customer. This also applies to international returns.
Further information can be found under Shipping & Returns.
Why should proof of postage be kept?
It is recommended to keep proof of postage until receipt of the return has been confirmed. The receipt serves as proof of shipment and contains the tracking number of the return.
What condition must returned items be in?
Returned items must be unworn, undamaged and in their original condition, including all tags and hangtags.
Items showing stains, signs of wear or damage cannot be accepted and will be returned to the sender.
Should the delivery note be included with a return?
Yes, please include the delivery note with every return. This helps ensure efficient processing and identification of the return.
Are exchanges available?
Direct exchanges are currently not offered.
If a different size or product is required, a new order can be placed and the original item returned within the return period.
Further information can be found under Shipping & Returns.
When will a refund be issued?
Once the return has been received and inspected, the refund will be processed to the original payment method. A confirmation will be sent by email.
What should be considered for international returns?
International returns are the responsibility of the customer. Any customs duties, import taxes or additional fees are non-refundable and remain the responsibility of the customer.
Further information can be found under Shipping & Returns.
Payment
Which payment methods are accepted?
The following payment methods are accepted:
- American Express
- Mastercard
- Visa
- PayPal
- Klarna
- Apple Pay
- Google Pay
ZWINGENBERG Body Size Guide
| Size | 34 / XS | 36 / S | 38 / M | 40 / L | 42 / XL |
|---|---|---|---|---|---|
| Chest | 82 | 86 | 90 | 94 | 98 |
| Waist | 70 | 72 | 74 | 76 | 80 |
| Hip | 91 | 95 | 99 | 103 | 107 |
Customer Service
How can customer service be contacted?
Customer service can be reached via email at customercare@zwingenberg.studio.
Opening hours: Monday to Friday, 9:00 am – 6:00 pm.
How long does it usually take to receive a response?
All enquiries are processed as quickly as possible. Response times may vary depending on enquiry volume.
Are there any alternative contact options?
Customer support is currently offered exclusively via email. Should additional contact options become available in the future, they will be communicated accordingly.
