Shipping

Which countries do you deliver to?
We deliver within Germany and to all countries in the European Union with DHL. If you would like to order outside this area, please contact our customer service to discuss individual shipping options.

What are the shipping costs within Germany?
For orders within Germany, we charge a flat-rate shipping fee of €5.

What are the shipping costs for orders within the EU?
For deliveries within the European Union, we charge a flat-rate shipping fee of €15.

Is there an option for free shipping?
For orders over €450, there are no shipping costs for deliveries within Germany and the European Union.

ZWINGENBERG will sometimes offer a free shipping promotion. When this promotion is offered it will be clearly stated on the ZWINGENBERG store site, and will be applied to your order at checkout.

Can I see the shipping costs before ordering?
Yes, the exact shipping costs will be displayed during the ordering process before you finalize your order. The costs vary depending on the order value and destination.

How long will it take for my order to be delivered?
The delivery time is usually 3-5 working days from the time you place your order. Please note that this period may vary depending on location and availability. Shipping to some countries can take up to seven days.

How can I track the status of my order?
As soon as your order has been dispatched, you will receive a dispatch confirmation from us with a tracking link. This allows you to track the current status of your delivery at any time.